At SERVEIS URBANS DEL MASNOU EMPRESA MUNICIPAL, S.L., since payments made for fees are considered services provided, we do not offer returns or refunds once payment has been made.

Important:

• Once the fee payment has been made, it is considered final and its refund is not possible, regardless of the reason.
• If you have any questions about the amount of the fee or need assistance before making the payment, we encourage you to contact our support team to clarify any questions.
• In exceptional cases, if you believe that there has been an error in the payment or a technical problem, please contact us within the next 48 hours so that we can review the situation.

For any additional questions or clarifications, do not hesitate to contact our customer service at info@sumemelmasnou.cat.

Thank you for your understanding.